Terms & Conditions

1. About Me

This website is operated by Jo Bell Jewellery, a small independent jewellery brand based in the United Kingdom.

  • Owner: Joanna Pinchbeck

  • Trading as: Jo Bell Jewellery

  • Email: info@jobelljewellery.com

  • Location: United Kingdom

By placing an order through this website, you agree to these Terms & Conditions.

2. Products

All items sold by Jo Bell Jewellery are handmade, meaning:

  • Each piece is individually crafted and may vary slightly in colour, size, texture, or finish

  • Such variations are part of the handmade nature of the product and are not considered faults

Product descriptions and photographs are provided as accurately as possible, but colours may appear slightly different depending on your screen.

3. Pricing & Payment

  • All prices are listed in GBP (£)

  • I reserve the right to change prices at any time, but this will not affect orders already placed

  • Payment must be made in full at checkout using the available payment methods.

4. Order Acceptance

An order is only considered accepted once you receive an order confirmation email.

I reserve the right to refuse or cancel an order if:

  • An item is unavailable

  • There is an error in pricing or description

  • We suspect fraudulent activity

If your order is cancelled, you will be fully refunded.

5. Made-to-Order & Custom Items

Some items may be made to order or customised.

  • Production times will be stated on the product page

  • Custom or personalised items cannot be returned or refunded unless faulty, in accordance with UK consumer law

Please check all details carefully before placing an order.

6. Shipping & Delivery

  • Orders are dispatched from the UK

  • Estimated delivery times are provided as a guide only

  • Delays caused by postal services or customs are outside my control

You are responsible for providing an accurate delivery address. I cannot be held responsible for items delivered to an incorrect address provided by the customer.

7. Right to Cancel & Returns (UK Customers)

7.1 Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, unless the item is custom or personalised.

To cancel, you must contact me in writing within 14 days of delivery.

7.2 Returns

  • Items must be returned unused, unworn, and in original packaging

  • Return postage costs are the responsibility of the customer

  • I recommend using a tracked service, as I am not responsible for lost returns

Refunds will be processed within 14 days of receiving the returned item.

7.3 Faulty Items

If an item is faulty or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

Please contact me within 14 days of discovering the fault, including photographs where possible.

8. Earrings & Hygiene

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.

9. Care & Wear

Jewellery is delicate by nature. I am not responsible for:

  • Damage caused by wear and tear

  • Improper care, impact, or exposure to water, perfume, or chemicals

Care instructions provided should be followed to maintain your jewellery.

10. Intellectual Property

All content on this website, including:

  • Designs

  • Images

  • Text

  • Logos

is the intellectual property of Jo Bell Jewellery and must not be copied, reproduced, or used without permission.

11. Liability

Nothing in these terms limits or excludes our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

I am not liable for indirect or consequential losses.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the UK courts.

13. Contact

If you have any questions about these Terms & Conditions, please contact me:

info@jobelljewellery.com